Audio Blog - 5 Reasons Brands Fail at Customer Service

Audio Blog - 5 Reasons Brands Fail at Customer Service

0 0 hace un mes
What components make up an amazing customer experience? It’s not enough to just understand the “why” but also the “what.” This is a complex question that can leave many business decision-makers feeling overwhelmed or misled. Recent research shows that while 80% of brands believe they deliver superior experiences, in reality, only 8% of customers agree. And here is why. . .

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